This Privacy Policy explains how PadelCupid may collect, use, store and protect personal information when you use our website, create an account, communicate with other members or interact with our services.

1. Information we may collect

• Account information: name, username, email address, password credentials and membership status.
• Profile information: profile photographs, biography, interests, padel or tennis information, age or date-of-birth information, location information and other profile fields you choose to provide.
• Communications: messages, support requests, reports and other communications sent through or to PadelCupid, where technically available to us and where processing is permitted.
• Payment information: transaction and subscription information. Full payment card details are generally processed by the relevant payment provider rather than stored directly by PadelCupid.
• Technical information: IP address, browser type, device information, login activity, cookie identifiers, referring pages and usage data.
• Safety and moderation information: reports, blocks, complaints and information reasonably required to investigate suspected misuse or protect members.

2. How we may use personal information

• To create and manage accounts and memberships.
• To display profiles and enable member-to-member features.
• To process payments and administer paid membership features.
• To provide customer service and respond to requests.
• To maintain security, prevent fraud and investigate misuse.
• To improve website performance, functionality and user experience.
• To send service messages and, where permitted, marketing communications.
• To comply with legal obligations and enforce our Terms of Service.

3. Legal basis and POPIA

Where South African law applies, we aim to process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), including requirements relating to lawful processing, purpose limitation, security safeguards, transparency and data-subject rights. Depending on the circumstances, processing may be based on consent, contractual necessity, legal obligations or legitimate interests recognised by applicable law.

4. Profile visibility and other members

Information you place in a member profile may be visible to other users according to the site's current privacy and membership settings. Do not place information in your public profile that you do not want other members to see.

5. Sharing of information

We may share limited personal information with service providers that help us operate PadelCupid, such as hosting companies, payment processors, email services, analytics providers, security services and technical vendors. We may also disclose information when reasonably required by law, legal process, safety concerns, fraud prevention or the enforcement of our rights.

We do not state that personal information is sold to third parties unless that becomes part of the service and is clearly disclosed in an updated policy.

6. International transfers

Some service providers may process information in countries outside South Africa. Where applicable, we will take reasonable steps intended to ensure that cross-border processing is handled in accordance with applicable data-protection requirements.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, legal obligations, dispute resolution, fraud prevention and safety. Retention periods may vary by information type.

8. Security

We use reasonable administrative, technical and organisational measures intended to protect personal information. No internet service can guarantee absolute security, and members are responsible for protecting their passwords and account access.

9. Your rights

Subject to applicable law, you may have rights to request access to personal information, correction, deletion, restriction or objection to certain processing, withdrawal of consent, or information about how your information is used. We may need to verify your identity before fulfilling a request.

10. Children

PadelCupid is intended for adults aged 18 and older. We do not knowingly permit people under 18 to create dating profiles. If we become aware that an underage person has created an account, we may suspend or remove it and take other appropriate steps.

11. Account deletion

Where account deletion is available, deleting an account may remove or de-identify profile information from active service use, subject to information we are legally permitted or required to retain for security, fraud prevention, disputes, accounting or other lawful purposes.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes may be highlighted on the site or communicated through available contact channels.

13. Contact

Privacy questions or requests can be sent to info@padelcupid.com.